Customer experience, tools & support
Explore the tracking, notifications, integrations, and support options that keep your operations and your customers covered.
Your customers’ delivery experience directly affects your brand reputation from the moment a label is created to the moment the package arrives at their door. Here is what Amazon Shipping provides for your customers:
Tracking and notifications
Warehouse-to-door tracking |
Every package gets a tracking number and a link to track.amazon.com, showing estimated location updates, estimated delivery dates, and status. |
SMS and email notifications |
You can enable automated notifications on your customers’ behalf including dispatch alerts and delivery confirmations. These are configured in your Shipper Central account. |
Photo on delivery |
Amazon provides photo proof of delivery for most shipments, showing where the package was left. Customers who receive email notifications also get the delivery photo directly in their inbox. |
Branded tracking |
For orders shipped outside Amazon.com you can include your business logo on all tracking emails, so the customer experience feels on-brand rather than generic. |
Delivery flexibility for your customers
Preferred delivery location |
Customers can specify where they’d like their package to be delivered—back door, porch, side gate—through the tracking site. As best as they’re able, drivers will follow their instructions and photograph the delivery. |
Delivery instructions |
Your customers can provide free-text delivery instructions, access codes, and any other relevant information to help the driver. |
Delivery estimate window |
As the driver approaches, customers may receive an updated delivery estimate—down to a one-hour window on the day of delivery. This means customers aren’t waiting all day. |
What if your customer isn’t in?
If no one is home, our driver will attempt to find a safe place to leave the package based on the customer’s instructions. If no safe place is available, the delivery station will automatically attempt the delivery on three consecutive days. We may return undeliverable shipments to you or dispose of them in accordance with applicable law, and you will be responsible for both of these costs.
Start by checking the delivery photo in your Shipper Central account or asking the customer to check the delivery confirmation email, which includes the photo. If the package is genuinely missing, you can file a claim.
Yes. For orders shipped outside of Amazon.com, you can include your business logo on all tracking emails. This is configured in your Shipper Central account settings.
You can connect Amazon Shipping to the tools you already use to manage orders and print labels. There are three main ways to do this.
Option 1: Shipper Central — our own dashboard
Shipper Central is Amazon Shipping’s own web-based dashboard. It lets you create and print labels, schedule and manage collections, track shipments, view invoices, file claims, and contact our support team. It’s the simplest way to get started, with no technical setup required beyond creating your account.
Option 2: Connect a third-party platform you already use
If you manage orders through platforms like Veeqo, ShipWise, EasyPost, or Linnworks, you can add Amazon Shipping directly within that platform. In that case, you might be able to print Amazon Shipping labels without logging into Shipper Central separately.
Features vary by platform depending on which parts of the Amazon Shipping API each integration has built support for. You can learn more here about which platforms integrate with Amazon Shipping.
Contact your platform provider to learn how to add Amazon Shipping and to determine which features integrate with Amazon Shipping. Be sure to allow at least 48 hours to complete the integration setup before your first collection.
Option 3: Connect directly via API
If you have developer resources and want to connect Amazon Shipping directly to your own order management or warehouse management system, you can do this through our API. Visit our Developer Hub to get started.
Check with your platform provider as integrations are updated regularly. If your platform doesn’t support Amazon Shipping, you can manage labels through Shipper Central directly, or work with a developer to build a direct API connection.
Yes. For example, some businesses manage Amazon orders through Seller Central and website orders through Shipper Central or a third-party platform. You can set up the combination that works for your operations.
Whether you have a question about your account, need to report a missing package, or want to change something about your setup, there are a few ways to get the support you need.
Contacting our support team
Amazon Shipping’s dedicated Shipper Support team is available by phone and chat from 5 a.m. to 11 p.m. (Pacific Time) and by email 24/7. They can help with anything from collection schedule changes to billing inquiries and account setup.
Lost or damaged parcels
If a package goes missing or arrives damaged with the Amazon Shipping network, you can file a claim through the Claims section in Shipper Central. Full claims guidance (including documentation requirements and what’s not covered) is available in your Shipper Central account once you’re registered.
Here’s what you need to know at a glance:
- Claims: We may require evidence in support of the declared shipment value and other supporting documentation to fulfill a claim for a lost or missing shipment
- Filing window: Within 60 days of the shipment date
- How to file: Through the Claims section in Shipper Central—individually or in bulk
- Appeals: If denied, you can submit an appeal within 7 days with additional evidence
Managing your account
Once you’re up and running, you can manage most day-to-day tasks directly in Shipper Central:
- View and download invoices
- Schedule or amend collections
- Register warehouse closure dates
- Track shipments and view delivery photos
- Update your account and contact details
If you need to make a change that isn’t available in Shipper Central (such as adding a new warehouse or adjusting your integration setup) contact our support team and they’ll walk you through the process.