Frequently asked questions
Yes, Amazon Shipping can deliver orders placed on your own website, Amazon, and other e-commerce channels. Get your shipping rates today.
You can ship Permissible Dangerous Goods with us, as long as you comply with the Amazon Shipping Dangerous Goods Shipping Guide. All other dangerous goods, as well as perishable or age-restricted goods, are considered Prohibited Goods and may not be shipped with us.
You can ship packages up to 50 lbs in weight with maximum dimensions of 59 inches in length (longest side) × 33 inches in height × 33 inches in width. Additionally, the total girth (Girth = Length + 2(Width + Height)) must not exceed 130 inches. For detailed packing guidelines and measurement instructions, please refer to our Service Guide.
We ship to approximately 95% of the population in the contiguous United States. Most locations are covered by Amazon’s transportation network, and we collaborate with USPS to ensure delivery to other destinations, including P.O. boxes and military bases. Currently, we do not offer international shipping from the United States. Learn more about our coverage and speed here.
You can purchase shipping labels through the channel that best suits your business:
- Directly integrate Amazon Shipping’s APIs with your order management system to sync data on orders, shipments, payments, and tracking. Learn more.
- Purchase shipping labels on e-commerce solutions like ShipStation, ShipWise, ShipRush, and Veeqo. Learn more.
- Buy and manage shipping labels directly in your Amazon Shipping user portal.
- Shipping labels for Amazon orders can also be placed through Amazon Seller Central.
An Amazon Shipping label is valid for 30 days after it’s created. If the label is not used within 30 days, it will expire, and you’ll need to create a new one to ship your package. It’s important to schedule your pickup and hand off the package within this time frame to avoid any delays.
Amazon Shipping collects your packages through scheduled pickups from your location, available up to seven days a week in eligible locations. We offer two pickup methods, loose-load and palletized. Loose-load pickups are where individual packages can be handed directly to the driver and palletized pickups are where multiple packages are consolidated onto a pallet (recommended for high-volume shippers).
No, Amazon Shipping requires a scheduled pickup for shipments.
Easily track and manage your pickup schedules in your Amazon Shipping user portal, or simply download the Amazon Shipping app onthe AppStore or GooglePlay to track and manage your pickup schedules from your fingertips.
Our seamless tracking solutions provide visibility from our facilities to final delivery. Features include photo confirmation on deliveries, safe place options, predictive delivery times, SMS/email updates, and branded tracking experience, ensuring successful package delivery and support for your customers. Learn more.
Yes, recipients can easily track their packages using our dedicated tracking page. When you provide your customers with their tracking number and link, they’ll have access to package location updates, estimated delivery dates, and current delivery status. Recipients can also view their package’s journey, set their delivery preferences for where they’d like their package left, and sign up for text notifications for their delivery.
Yes, Amazon Shipping provides proof of delivery for most shipments. Proof of delivery can include a photo showing where the package was left, or GPS location data (where available). Shippers can view proof of delivery through Shipper Central once the delivery is complete.
We provide a variety of self-service resources, such as help pages and FAQs, to help shippers find answers quickly. If you need additional assistance, Amazon Shipping’s dedicated Shipper Support team is available by phone and chat from 5 AM to 11 PM (Pacific Time) and by email 24/7. Log in to your Amazon Shipping account to request support.
We aim to deliver every package in the same condition we received it. If a shipment is lost or damaged while in our network, shippers can file a claim within 60 days. For damaged shipments, the 60-day period begins on the delivery date. For lost shipments, it starts from the scheduled delivery date.
If a claim is denied and you believe the decision was incorrect, you can submit an appeal within 7 days after the claim decision is communicated.