Shipping Terms and Conditions

Last updated: May 31, 2025

These Amazon Shipping Terms and Conditions (“Terms”) set out the basis on which Amazon.com Services LLC or its affiliates (collectively, “Amazon”) provide delivery services (the “Services”). These Terms incorporate the Amazon Shipping Policies (“Policies”), which set out the shipping requirements that you must comply with, and all references to Terms will include the Policies.

References to “we” or “us” in these Terms are to Amazon, and references to “you” in these Terms are to the purchasers of the Services (each, a “Shipper”). References to “Shipment” or “Shipments” in these Terms are to the parcel or cargo tendered to us for delivery, and references to “Shipping Label” in these Terms are to the printed label affixed to your Shipment which records the ship method selected and delivery details. References to “Shipping Document” in these Terms are to the bill of lading, receipt, or similar document accompanying your cargo and describing your goods and delivery details. “Shipper Central” means ship.amazon.com or any successor website Amazon makes available to you for the purpose of purchasing Shipping Labels, accessing information about the Services, and managing your Shipments.

The transportation services provided by Amazon are intended to be contract carriage as defined in 49 USC §§ 13102(4), 14101(b). To the extent any provision in these Terms conflict with federal statutes or regulations applicable to the transportation services then, as provided in 49 USC § 14101(b)(1), the provisions of these Terms will control, and both you and we waive the application of such conflicting statutory provision or regulation.

1. SERVICES
1.1. We will transport your Shipments and provide support to you and the recipients of your Shipments (“Recipients”) in accordance with the Terms.

1.2. We may transport and deliver Shipments by any route using any means of transport, and may sub-contract or delegate the Services or any of our obligations under these Terms without further notice to you. We will perform as a surface freight forwarder, as that term is defined in 49 USC § 13102(8), pursuant to our operating authority issued by the Federal Motor Carrier Safety Administration (“FMCSA”) and identified as docket number FF 36211. We may perform as a broker, as that term is defined in 49 USC § 13102(2), based upon the characteristics of your Shipment pursuant to our broker permit issued by the FMCSA and identified as docket number MC 1080954.

1.3. We reserve the right to refuse to carry any Shipment(s) for any reason and make no guarantee that the Services will be available in respect of any minimum volume(s), at any specific time(s) or in any specific location(s).

1.4. Without limiting the parties’ rights and obligations under the Terms, we may limit, suspend, or terminate your access to the Services at any time and for any reason with or without notice to you as allowed by applicable law. Upon any suspension or termination of your access to the Services, we may cut off your access to the Amazon Shipping portal and the Amazon Shipping API. You will be liable for any charges you incurred during your use of the Services.

1.5. You may not use the Services for the benefit of other companies or shippers (“Secondary Shippers”), or resell the Services to Secondary Shippers, unless we have authorized you to do so. You agree to accept responsibility for the acts and omissions of any such Secondary Shippers and their personnel, representatives, agents, and contractors as if they were the acts or omissions of yourself and, without limiting any of your obligations to Amazon under these Terms, will ensure that the Secondary Shippers (i) comply with the requirements for each Shipment described in these Terms, before the Shipment is tendered to Amazon; and (ii) satisfy the requirements of Section 3.1.2. You will promptly inform Amazon if you become aware of any event or circumstance where a Shipment does not comply with these requirements. Amazon may suspend or terminate the provision of Services to any Secondary Shipper. You agree to provide any additional information about the Secondary Shippers as Amazon Shipping may consider necessary for its performance of the Services or compliance with applicable laws, or to determine Shipper’s or Secondary Shipper’s compliance with the Terms.

2. CHARGES, PAYMENT AND TAXES
2.1. We will charge you for the Services in accordance with the fees and charges displayed on Shipper Central, the Service Guide, or through any alternative channel authorized by Amazon from time to time for such purpose (the “Shipping Fees”). The Shipping Fees include surcharges that we may apply to your Shipments, as described in the Service Guide. Amazon will determine the amounts and duration of surcharges in its sole discretion. By tendering a Shipment to Amazon, you agree to pay all Shipping Fees in accordance with the process set out in the Policies, Service Guide, or on Shipper Central. You are responsible for reviewing and staying informed of all applicable changes in the Shipping Fees published by Amazon.

2.2. You acknowledge that estimates or quotations of rates, fees, and charges do not constitute a guaranteed price. Actual charges may vary due the facts and circumstances of your Shipments and the services required to complete delivery. You are responsible for any and all charges accrued for each Shipment you tender including accessorial charges, and any applicable tariff charges. Should any additional sums be due to us under these Terms we have the right to settle such sums in accordance with the process set out in the Policies.

2.3. As between the parties, you will be responsible for the collection and payment of any and all of your taxes. Any and all fees payable by you pursuant to these Terms are exclusive of all sales, use, and similar taxes, and you will pay any taxes that are imposed and payable on such amounts. All payments made by you to Amazon under these Terms will be made free and clear of any deduction or withholding (including but not limited to cross-border withholding taxes), as may be required by law. If any such deduction or withholding is required on any payment, you will pay such additional amounts as are necessary so that the net amount received by us is equal to the amount then due and payable under these Terms. If we are required by law or by any administration to collect any sales, use or similar taxes from you, you will pay such taxes to us.

2.4 We will have a continuing lien on any and all Shipments coming into our actual or constructive possession, custody, or control, which will survive delivery, for all amounts you owe to us with regard to the Shipment on which the lien is claimed, any prior Shipments, or both.

3. REPRESENTATIONS AND WARRANTIES
3.1. You represent, warrant, and agree that:

3.1.1. You and your personnel, representatives and agents will act respectfully towards Amazon and our personnel, representatives and agents at all times, and follow any applicable policy designed to protect their health and safety as communicated to you from time to time; and

3.1.2. You and your financial institution(s) are not subject to sanctions or otherwise designated on any list of prohibited or restricted parties or owned or controlled by such a party, including but not limited to the lists maintained by the United Nations Security Council, the US Government (e.g., the US Department of Treasury’s Specially Designated Nationals list and Foreign Sanctions Evaders list and the US Department of Commerce’s Entity List) or other applicable governmental authority.

3.2 You further represent and warrant in respect of each Shipment tendered to us:

3.2.1 You are the owner or authorized to act on behalf of the owner of the Shipment;

3.2.2 Each of you and the consignor of the Shipment (if you are not the consignor) have complied and will comply with all applicable rules, laws, and regulations with respect to the Shipment;

3.2.3 The Shipment is adequately packed, packaged, labelled, and documented to ensure it complies with applicable law and Amazon’s requirements from time to time, including those detailed in the Service Guide and to ensure safe transportation;

3.2.4 You will provide the information Amazon requests in relation to each Shipment, including without limitation its contents, weights and dimensions;

3.2.5 The information provided by you or on your behalf in relation to each Shipment, including without limitation in Shipper Central, on the Shipping Label or in any Shipping Document, is true, correct and complete in all respects, and you will present all Shipping Documents and related information that you are required to provide at the time you tender the Shipment to us;

3.2.6 At the point of tender, the Shipment complies with these Terms and has not been interfered with since being packed; and

3.2.7 You will not ship or attempt to ship any goods defined as “Prohibited Goods” in our Policies for the ship method selected.

3.3 On Amazon’s request, you will provide such additional information and to us as we consider necessary to meet or demonstrate your compliance with these Terms. We reserve our rights to verify the completeness and accuracy of the details contained on the Shipping Label and the contents of the Shipment.

3.4 In connection with these Terms, you will comply with all applicable import, re-import, sanctions, anti-boycott, export, and re-export control laws, such as the Export Administration Regulations, the International Traffic in Arms Regulations, and economic sanctions programs administered by the Office of Foreign Assets Control.

4. INDEMNITY
4.1 You agree to indemnify us and hold us and our officers, directors, employees, and agents harmless for any loss or damage incurred by us or any claim brought by a third party against us or such officers, directors, employees or agents arising out of or in connection with your, your affiliates’ or Secondary Shippers’, or any of your or their officers’, employees’, agents’, customers’, or unaffiliated partners’

4.1.1 breach of these Terms; or

4.1.2 act, omission, negligence, or misconduct.

4.2 This Section 4 should not be construed in any way prohibited by law, including any interpretations that result in indemnification for the criminal conduct, gross negligence, or willful misconduct of an indemnified party.

5. SHIPPER CLAIMS AND AMAZON’S LIABILITY
5.1 If you wish to make a claim in connection with the Services, you must contact us in accordance with the process described in the Policies or as otherwise communicated to you by Amazon from time to time. If your claim relates to a lost or damaged Shipment, you must notify us by initiating your claim through the online Claims Center within 60 days and complete your claim with all required information within 9 months (the “Claims Window”). The Claims Window begins on the date of delivery or, in the case of loss, from the scheduled date of delivery. If you elect to pursue your claim through legal action then you must initiate such proceeding within 2 years from the date that we deny your claim. Your failure to comply with the requirements in this Section 5.1 or as otherwise described in the Policies will be an absolute bar to any recovery on your claim. For purposes of this section, if applicable to the carriage, pursuant to 49 U.S.C. §14101, you expressly waive, any rights and remedies you may have pursuant to 49 U.S.C. § 14706(a) and (f).

5.2 If we approve your claim for a lost or damaged Shipment, then, pursuant to 49 USC § 14706, subject to the limitations in these Terms we accept direct and primary liability to you for the full actual loss or damage to your Shipment while under our actual or constructive care, custody, and control. Where loss or damage is proven, we will reimburse you for the lesser of the actual cost to you to repair, or the actual cost to you to replace the Shipment, up to the following limits:

5.2.1 $100 per Shipment in the case of parcel service (shipment of individually packaged parcels); or

5.2.2 $25.00 per pound not to exceed $100,000 per truckload (full or partial) in the case of cargo service (shipment of palletized freight).

Any initial reimbursement or payment applied to your account for any claim made by you does not constitute a final approval of such claim. Reimbursements and payments are made by us on a provisional basis only while claims are investigated. We reserve the right to reverse any initial reimbursement or payment once we complete our investigation.

5.3 amazon’s maximum aggregate liability to you for any and all claims and losses arising out of or relating to the provision of the Services will not exceed the GREATER OF (i) the shipping fees paid to amazon under these terms for the twelve-month period preceding the claim, and (ii) $100,000. THE LIMITS IN THIS SECTION 5.3 APPLY ONLY TO THE EXTENT PERMITTED BY APPLICABLE LAW AND DO NOT APPLY TO LOSSES CAUSED BY OUR GROSS NEGLIGENCE OR CRIMINAL CONDUCT.

5.4 WE WILL NOT APPROVE A CLAIM OR BE LIABLE FOR ANY LOSS OR DAMAGE TO ANY SHIPMENT (i) THAT WE HAVE NOT RECEIVED; (ii) THAT OCCURRED PRIOR TO RECEIPT BY US; OR (iii) PRIOR TO OUR ISSUANCE OF A RECEIPT. THIS RECEIPT WILL BE ISSUED AFTER WE HAVE PROCESSED THE SHIPMENT FOR DELIVERY, WHICH MAY OCCUR AT PICKUP OR THE POINT OF CONSOLIDATION. RECEIPTS ARE AVAILABLE WITHIN THE SHIPMENT TRACKING INFORMATION ON SHIPPER CENTRAL OR ANY ALTERNATIVE CHANNEL AUTHORIZED BY AMAZON FROM TIME TO TIME FOR SUCH PURPOSE. FOR PARCEL SHIPMENTS TENDERED BY PALLET, RECEIPTS WILL IDENTIFY EACH INDIVIDUAL SHIPMENT IN THE PALLET. FOR THE PURPOSES OF THIS SECTION, A PALLET SCAN AT THE TIME OF PICK-UP DOES NOT CONSTITUTE RECEIPT OF ANY INDIVIDUAL SHIPMENT.

5.5 WE WILL NOT BE LIABLE FOR ANY INDIRECT, CONSEQUENTIAL OR SPECIAL DAMAGES, ALL OF WHICH TERMS INCLUDE, WITHOUT LIMITATION, PURE ECONOMIC LOSS, LOSS OF PROFITS, LOSS OF BUSINESS, DEPLETION OF GOODWILL AND SIMILAR LOSS. WE MAKE NO REPRESENTATIONS OR WARRANTIES OF ANY KIND REGARDING THE SERVICES, EXCEPT AS REQUIRED BY LAW. THE SERVICES ARE PROVIDED “AS IS.”

5.6 WE WILL NOT BE LIABLE FOR LOSS, DELAY OR DAMAGE TO ANY SHIPMENTS ARISING FROM YOUR BREACH OF THESE TERMS, OR FROM CIRCUMSTANCES BEYOND OUR REASONABLE CONTROL, INCLUDING ADVERSE WEATHER, FIRE, FLOOD, WAR, HOSTILITIES, CIVIL DISTURBANCES, ACTS OF GOVERNMENT OR OTHER AUTHORITIES, FUEL SHORTAGES, POWER FAILURE, PANDEMICS, AND LABOR DISTURBANCES OR OBLIGATIONS AFFECTING US OR SOME OTHER PARTY.

5.7 You agree that the limits in this Section 5 are reasonable based on the characteristics of the Shipment and Shipping Fees charged.

5.8 You have no right to set off any claim against any sums due and owing to us and your rights under these Terms are subject to us having received all charges, costs or expenses (including interest) outstanding in relation to the Shipment the claim relates.

6. GENERAL
6.1 By using the Services, you agree that the United States Federal Arbitration Act, applicable federal law, and the laws of the state of Washington, USA without regard to principles of conflict of laws, will govern these Terms and any dispute of any sort that might arise between you and Amazon relating to these Terms or the Services.

6.2 Any dispute or claim relating in any way to these Terms or your use of the Services will be resolved by binding arbitration, rather than in court, except that either party may elect to proceed in small claims court in the United States if the claims claim qualify under applicable law. The Federal Arbitration Act and federal arbitration law apply to these Terms.

There is no judge or jury in arbitration, and court review of an arbitration award is limited. However, an arbitrator can award same damages and relief as a court (including injunctive and declaratory relief or statutory damages), and must follow these Terms as a court would.

Before you may begin an arbitration proceeding, you must send a letter notifying us of your intent to pursue arbitration and describing your claim to our registered agent Corporation Service Company, 300 Deschutes Way SW, Suite 304, Tumwater, WA 98501. The arbitration will be conducted by the American Arbitration Association (AAA) under its Commercial Arbitration Rules. Payment of all filing, administration and arbitrator fees will be governed by the AAA’s Commercial Fee Schedule. You and we each agree that the underlying award in arbitration may be appealed pursuant to the AAA’s Optional Appellate Arbitration Rules. The AAA’s rules and fee schedules are available at www.adr.org or by calling 1-800-778-7879 (in the United States). You and we each agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated or representative action. If for any reason a claim proceeds in court rather than in arbitration you and we each waive any right to a jury trial and you and we agree that any such suit may proceed only in state or Federal court in King County, Washington.

6.3 If any provision of these Terms is held to be invalid then that provision will be modified to the extent necessary to give effect to the commercial intentions of the parties and to make it enforceable, and any invalidity will not affect the remaining provisions.

6.4 If there is a conflict between the provisions found in these Terms and Conditions, the Policies, or the Service Guide, the Policies will control over both these Terms and Conditions and the Service Guide, and these Terms and Conditions will control over the Service Guide.

6.5 These Terms, inclusive of the Policies, Service Guide, and any Shipping Documents we may issue, form the entire agreement between us and you in relation to the Services and supersede all prior agreements and discussions relating to the same. In the event any provision in the Terms conflicts with or derogates from any mandatory international convention or national law that applies then that provision will only be varied to the extent necessary to give effect to the conflicting provision of the applicable mandatory convention or national law and all other provisions will remain in force. We reserve the right to make changes to these Terms, including the Policies, at any time. You will be subject to the version of the Terms in force at the time you purchase the Services and are responsible for reviewing the Terms and informing yourself of all applicable changes. Your continued use of the Services after Amazon’s posting of any changes to the Terms in accordance with this Section 6.5, including the Policies and Service Guide, will constitute your acceptance of such changes or modifications.

6.6 These Terms will apply to every Shipment you tender to us, whether you purchase the Services through Amazon Seller Central, Shipper Central, or any alternative channel. Each time you purchase the Services you are re-confirming your agreement to the Terms.

6.7 Neither party waives any right under these Terms by failing to insist on compliance with any of the provisions or by failing to exercise any of its rights. Any waivers granted are effective only if recorded in writing signed by the party granting such waiver.

6.8 When you use the Services, or send e-mails, text messages, and other communications from your desktop or mobile device to us, you may be communicating with us electronically. You consent to receive communications from us electronically, such as e-mails, texts, mobile push notices, or notices and messages on this site or through other methods, and you can retain copies of these communications for your records. You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

6.9 Any data you provide will be managed in accordance with the applicable Privacy Notice. You represent and warrant that you will collect the personal data of your Recipients and share it with us in compliance with all applicable laws and regulations, including duly notifying the relevant data subject that you will share their personal data with certain third parties.

6.10 You will not issue any press releases, publicity, or make any other disclosures about the nature or existence of any relationship between us.

6.11 You will not assign any part or all of these Terms without our prior written consent. Any attempt to assign in violation of this Section 6.11 is void in each instance. We may assign these Terms (or any of its rights and obligations under these Terms or any Policies or Shipping Documents): (a) to any of our affiliates; or (b) in connection with any merger, consolidation, reorganization, sale of all or substantially all of its assets or any similar transaction, in each case without notice to or consent by you. Should your business enter into bankruptcy, liquidation, administration or similar status, you must notify us of this in writing and provide relevant details by using the Contact Us option in your account.

6.12 The Terms are effective upon your acceptance of the Terms and remain in effect until terminated. Either party may terminate the Terms with or without cause by providing written notice to the other party. Upon termination, all rights and obligations under the Terms automatically terminate except for rights of action occurring prior to termination, payment obligations, and Sections 2, 4, 5, and 6, of these Terms and Conditions.